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I have a problem with a JetBrains IDE. What should I do?

  • Updated

 First of all, try to do the following:

  • Please ensure that your IDE is up to date.
  • Ensure that you have the JetBrains Academy plugin installed and up to date.
  • Log out from your Hyperskill account and log in back in Settings/Preferences > Tools > Education in IDE. Make sure that you are using the same profile in the IDE and at Hyperskill!
  • Remove the project from the Recent Projects view on the Welcome Screen.
  • Try starting a Hyperskill project by going to Learn > Open Hyperskill Project from the Welcome Screen or in the File Menu by choosing Learn > Open Hyperskill Project

If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

The most common issues and ways to resolve them

Click the link to go directly to the instructions for the problem.

Hyperskill and IDE don't synchronize

If IDE don't sync, please follow these steps: 

  • Log out from your Hyperskill account and log in back in Settings/Preferences > Tools > Education in IDE.

  • Then please re-submit your last solution for the project.

If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

Error: IDE is not installed or running

  • Verify that you have the JetBrains Academy plugin installed and up to date.
  • Log out from your Hyperskill account and log in back in Settings/Preferences > Tools > Education in IDE again.

If you use the Brave browser, disable Brave shields for https://hyperskill.org.

Also, we usually recommend Google Chrome or Mozilla Firefox, and we do not recommend using Safari. Safari is known for a strict policy on cross-origin requests and may cause issues with the browser-IDE integration.

Error: invalid_request. Mismatching redirect URI when opening the IDE

  • Go to Help > Edit Custom VM Options, or from the Welcome screen go to Configure > Edit Custom VM Options.
  • Add this line at the end of the file: -Drpc.port=61904
    If port 61904 is busy, you can use one of these ports: 50605, 55795, 54687, 58511.
  • Click Save.
  • Restart your IDE.
  • Try to log in to Hyperskill or Stepik once again in Settings/Preferences > Tools > Education. Alternatively, you can go to Learn > Open Hyperskill Project and click Login to Hyperskill.

If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

Gradle project isn’t imported

  • Refresh the Gradle configuration by clicking Reimport All Gradle Projects in the Gradle tool window in View > Tool Windows > Gradle.
    Here's the link to our Troubleshooting Guide for your reference.
  • Please make sure that JDK 11 in Preferences > Build, Execution, Deployment > Build Tools > Gradle.
    Also, ensure that JDK 11 as Project SDK in File > Project Structure.

If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

Hs-test-python doesn't install or pip install package failed

  • Download the package from the source: https://github.com/hyperskill/hs-test-python/archive/release.tar.gz.

  • Open the Terminal (Alt + F12 for Windows),  and enter the following commands:
    cd ~/Downloads/
  • pip install hs-test-python-release.tar.gz
  • Please note that our projects don't work with Anaconda Python.
    You can try to configure a Python interpreter using this instruction.

If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

Empty IDE window when opening the problem or project stage

  • Log out from your Hyperskill account and log back in from Settings/Preferences > Tools > Education.
  • Remove the project from the Recent Projects view on the Welcome Screen.
  • Start a Hyperskill project by going to Learn > Open Hyperskill Project from the Welcome screen or in the File menu by choosing Learn > Open Hyperskill Project.
  • Verify whether "Swing" or "JCEF" is selected in Help | Find Action | Switch Task Description Panel. If "JCEF" is selected, consider switching it to "Swing" to see if it resolves the issue.

If the steps described above did not help, please archive the affected Hyperskill project folder, upload it to the file-sharing service and attach the link to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

IDE loaded wrong tests or wrong stage description

  • Remove the project from the Recent Projects view on the Welcome Screen.
  • Start a Hyperskill project by going to Learn > Open Hyperskill Project from the Welcome screen or in the File menu by choosing Learn > Open Hyperskill Project.

If the steps described above did not help, please archive the affected Hyperskill project folder, upload it to the file-sharing service and attach the link to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

The project doesn't open with the 'please select a project on Hyperskill' error

  • Log out from your Hyperskill account and log back in from Settings/Preferences > Tools > Education.

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If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

Error: Internal check system

Internal check system error usually appears when you have an endless loop in your code and our checker gets "stuck" in it.

If you have checked your code and everything is correct, please archive the affected Hyperskill project folder, upload it to the file-sharing service and attach the link to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

Error: No test have run in PyCharm

Try to configure a new Python interpreter based on Python 3.10.
Here's the link to download Python 3.10 installer for Windows, and here's the interpreter configuration guide.
After that, try to download and install the hs-test-python package manually:
1. Download the package from the source: https://github.com/hyperskill/hs-test-python/archive/release.tar.gz.
2. Press Alt + F12 to open the Terminal and enter the following commands:

cd ~/Downloads/
pip install release.tar.gz

Error: com.github.hyperskill:hs-gradle-plugin:release-snapshot

  • Close IDE, if it's opened
  • Go to File Explorer (Windows), Finder (macOS), File Manager (Linux) and change to Gradle cache folder
  • Windows: %USERPROFILE%\.gradle\caches
  • macOS или Linux: ~/.gradle/caches
  • Delete any folder that contains metadata
  • Open your project in an IDE
  • Make sure that you have an internet connection
  • Refresh the Gradle configuration by clicking Reimport All Gradle Projects in the Gradle tool window in View | Tool Windows | Gradle. Here's the link to our Troubleshooting Guide for your reference.
  • Ensure that JDK 17 is selected as Gradle JVM in Settings/Preferences | Build, Execution, Deployment | Build Tools | Gradle and as Project SDK in File | Project Structure.
  • Check if you have a VPN enabled. If so, please turn it off and attempt to submit the solution again.

If the steps described above did not help, please collect the full IDE log bundle as per this article and attach it to this support form. Don't forget to include a link to your profile and a problem or project stage you're trying to solve. It will help us to understand the issue and process your request much faster.

 

I have a different problem that is not on the list.

If you don't find an answer to your question, please fill out this form and describe your problem. This will help us make changes to the article so that you and others can find the answer in the future. This form is anonymous and does not require authentication to complete.

 

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